Privacy Policy

North East Valleys Privacy Policy

Were we say "North East Valleys" or "North East Valleys Food and Wine Inc" this is one and the same.

Thank you for using the North East Valleys website.

North East Valleys is committed to protecting and preserving the integrity of any personal information we collect. North East Valleys is bound by and will always comply fully with the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the Act). North East Valleys will only collect, use or disclose personal information in accordance with the Act and this privacy policy.

If you have any questions about this privacy statement, or the content or practices of our website, you can contact us directly on this website.

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

Collection of personal information by North East Valleys

North East Valleys will, from time to time, collect and use personal information. The types of personal information collected and the purposes for which that personal information will be used will depend on the circumstances.

You can request not to receive a particular type of communication from us, or you can withdraw from the Epicurean Club altogether at any time. Please use the contact information above if you wish to do this.

Website security

Payments accepted over 128-bit SSL encryption.

Our goal is to protect the security of the personal information we collect. All communications through our website occur in a secure environment using the latest technology.

Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information.

Customer Service Policy:

If the product is not available we will contact the customer within 2 days and offer either a suitable replacement or a full refund of the purchase price.

Refund/Return Policy:

North East Valley will replace or refund any products/items deemed to be imperfect, faulty or unacceptable by the customer. A receipt will need to accompany the returned item when claimed.

Returns by Mail:

Please enclose your receipt and merchandise within 14 days of receipt of the goods, in a box and mail to: PO Box 1109 Wangaratta Vic 3676

Customers will be responsible for shipping and handling charges.